A chargeback is the reversal of a previous sales transaction by the card issuer due to the transaction being non-compliant with the association rules and regulations or because it was disputed by a Cardholder. When this occurs, the amount is passed on to the merchant/dealer and deducted from their credit card settlement. Clark will notify the Licensee of a chargeback by sending a “Chargeback Report” with details of the transaction. (See sample Chargeback Report)
Chargeback– Pay at the Pump
Merchant regulations provide no remedy for pay at the pump transactions that are deemed to be fraudulent. Clark reserves the right to chargeback transactions that are not in compliance with the Payment Methods Guidelines and the rules and regulations of Visa, MasterCard, Discover, American Express, all Debit Networks and all Fleet Card issuers.
Card Brand Rules and Regulations
Sample Chargeback Report
When a chargeback report is received please follow the directions that are provided to attempt to reverse the chargeback with the card issuer.