All merchants accepting credit/debit card payments are required by the Card Brands (VISA, Mastercard, AMEX, and Discover) to be Payment Card Industry (PCI) compliant.
Merchants must ensure they safeguard all customer account data by achieving and maintaining PCI compliance.
Clark assists you in understanding and meeting the requirements needed to validate and maintain PCI compliance.
We have a user-friendly application with high-level support to quickly meet the requirements. The PCI application can be found at https://go.clarkbrands.com/aperia.
PCI Support Contact Information
(877) 393-8921
7:00 AM - 7:00 PM CST, Monday-Friday
Compliance Requirements
Within the first week a Merchant begins processing on the Clark network, each Merchant will be enrolled.
Once enrollment is completed, an email will be sent with login instructions to the Merchant.
The Merchant will have 90-days to complete and pass the questionnaire (SAQ) and, based on SAQ type, complete and pass the quarterly vulnerability scan.
If merchants do not become PCI compliant within the 90-day period, non-compliance fees will be assessed on a monthly basis until the merchant has completed and passed the SAQ and/or vulnerability scan.
Non-Compliance Fees
- $14.95 for a non-compliant SAQ
- $14.95 for a failed/incomplete Scan
For all Credit Card Only merchants, there is a $64.95 annual fee per location.
For all Clark or Crown branded merchants, the fee will be waived if the PCI compliance is maintained.
In the event a merchant chooses to utilize another certified QSA and ASV or has already achieved compliance, the merchant must submit a completed SAQ reflecting compliant status, a completed and signed Attestation of Compliance, and a passing scan report to clientservices@clarkbrands.com for review.
In that event, an administrative fee will be assessed.