We are here to help! If you need assistance with the status of an order, a project, tracking information or any other account, order or site-related item, please contact our CSM team and someone will get back with you! If you have a new Solution that is being built and tested, please check out our section below and contact us with any questions.
The Customer Success Team is here to assist you through your entire journey with PDI, from submission of an order through ongoing support. We will make sure you have all the information you need when you become our customer, and are here to assist with any questions or concerns you may have.
For order-specific information, tracking numbers, shipment status, etc. please contact our team at: mailto:pdiss.orders@pditechnologies.com
For general information about your account or status of a project, or your question is not answered somewhere else, please contact our team at: pdiss.csmteam@pditechnologies.com
NEW SOLUTION DESIGN AND IMPLEMENTATION PROJECTS
If you have a custom solution design and/or a large rollout project, a Customer Success Manager (CSM) will be assigned to guide you through this entire journey. A brief overview of this process is outlined below, but please feel free to reach out to us at pdiss.csmteam@pditechnologies.com if you have additional questions. Your CSM will be communicating with you throughout the duration of your project.
Major Milestones and What to Expect