All requests to terminate/disconnect Services require a 30-day advance notice. Any Disconnect Request submitted prior to expiration of Customer’s current Order Form Term will be subject to the disconnect/early termination fees as described in Customer’s Agreement with PDI or its Affiliate. A Disconnect Request for a primary circuit will also result in disconnection of any back-up circuit and other services associated with the service location of the primary circuit.
When terminating or canceling a service with PDI including Firewall Service the PDI customer needs to complete a disconnect request form and email to PDI. They customer must also return the equipment.
Follow the steps below to cancel and return equipment.
Complete the request form attached to this article.
Email the disconnect form to pdiss.orders@pditechnologies.com and cc securitysolutionsAM@pditechnologies.com.
Return equipment to the following address:
PDI Technologies, Inc.
250 West Main Street, Basement
Lexington, KY 40507
If equipment is not returned within 30 days, the customer will be charged for the unreturned equipment.