Request for Copy Procedures
Because of occasional billing questions, there may be instances when a copy of a sales draft (Ticket) is required by the cardholder’s issuing institution. These requests are formally known as a Request for Copy (RFCO), and informally known as retrieval requests. Below are the steps to follow when a Merchant receives a Request for Copy. Failure to respond to a Request for Copy will result in a chargeback.
- Clark receives Requests for Copies (RFCO) daily from card companies and will send via email Request for Copy reports to the Licensee (see Sample Request for Copy Report).
- The Merchant should find the store copy of the ticket that has been requested and send or fax it to the credit card company requesting the ticket.
- Please make sure that your ticket copy is legible before sending via fax or mail. IMPORTANT! Please respond to all retrieval requests by the reply date. Responding by this date does not ensure that transactions will not be charged back.
Sample Request for Copy Report