If you have a standalone terminal processing over internet and your terminal stops processing credit cards complete the following steps:
1. Check your internet
2. Reboot your internet modem and reboot the standalone terminal.
-
To reboot standalone unplug the power for about 10 seconds and plug it back in
3. If credit cards still don't work, call Clark Client Services at 1-877-GOCLARK Mon - Fri 8 am to 5 pm CST.
4. After hours, call Datawire to troubleshoot 1-800-704-4202, if they are not able to assist call First Data Buypass at 1-800-347-8224
-
You will need your store's DBA, phone number and address, as well as the buypass id
To see a list of common error messages Click Here