Troubleshooting Processing Issues on an FD150

Use the steps below if your FD130 or FD150 terminal stops processing credit card transactions.

Step 1: Identify Your Connection Type

Determine whether your terminal processes transactions using:

• A dial (phone line) connection
• An internet connection

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Dial Processing

Troubleshooting Steps

1. Verify the phone line is connected to the terminal.
2. Check for a dial tone.
   • If there is no dial tone, contact your phone service provider.
3. If the issue persists, contact Clark Client Services during business hours.
   • Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
   • Phone: [phone]
4. For after-hours support, contact Buypass.
   • Phone: [phone]

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Internet Processing

Troubleshooting Steps

1. Verify that your internet connection is working.
2. Reboot your internet modem or router.
3. Reboot the terminal.
   • Unplug the terminal's power cable for approximately 10 seconds.
   • Plug the terminal back in and allow it to fully restart.
4. If the issue persists, contact Clark Client Services during business hours.
   • Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
   • Phone: [phone]
5. For after-hours support, contact Datawire.
   • Phone: [phone]
   • If Datawire is unable to resolve the issue, contact Buypass at 800-347-8224.

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Information Needed for Support

Have the following information available before calling:

1. Store DBA
2. Store phone number
3. Store address
4. Buypass ID

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Common Error Messages

For a list of common error messages, see the related error message article: VXN Errors for the FD150