If your credit card transactions stop processing, follow these steps to resolve the issue:
-
Check Your Internet Connection:
- Ensure your internet is functioning properly.
- Reboot your internet modem or router if needed.
- If the issue persists and you do not have an internet connection, contact your internet service provider for assistance.
-
Check for PaySafe Firewall Issues:
- If your location uses a PaySafe firewall, call PDI to confirm that the firewall is online and connected.
- PDI Support: (800) 393-3246
- If your location uses a PaySafe firewall, call PDI to confirm that the firewall is online and connected.
-
Troubleshoot with POS Helpdesk:
- If the previous steps don’t resolve the issue, call the appropriate POS helpdesk for troubleshooting assistance:
- Verifone Support: 1-800-Verifone (837-4366)
- Gilbarco Support: 1-800-743-7501
- For more support resources:
- Verifone: Click Here
- Gilbarco: Click Here
- If the previous steps don’t resolve the issue, call the appropriate POS helpdesk for troubleshooting assistance:
-
Call a Technician:
- If further assistance is needed, locate a technician for your system:
- Verifone Technician Locator: Verifone Technician Locator
-
Gilbarco Technician Locator: Gilbarco Technician Locator
- Tip: For best results, select your state only and then choose either “Point of Sale” or “Pumps & Dispensers.”
- If further assistance is needed, locate a technician for your system:
Additional Notes:
-
For Outdoor Pump Transactions:
- If your outdoor pump transactions stop working but indoor transactions are still processing, skip ahead to Step 3.
-
For Indoor Transactions:
- If your indoor transactions stop working but outdoor pump transactions are still processing, skip ahead to Step 3.