Troubleshooting Credit Card Processing Issues
If your credit card transactions stop processing, follow these steps to resolve the issue:
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Check Your Internet Connection:
- Verify that your internet is working. Reboot your router if needed.
- If the issue persists, contact your internet service provider for assistance.
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Check for Paysafe Firewall Issues:
- If your location uses a Paysafe firewall, call PDI to confirm that everything is online and connected.
- Phone number: 1-800-393-3246.
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Troubleshoot with POS Helpdesk:
- If the previous steps don’t resolve the issue, contact the POS Helpdesk for further troubleshooting.
- For Verifone support, call: 1-800-Verifone (837-4366).
- For additional support, visit their website.
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Call a Technician:
- If you still need assistance, contact a technician.
- To find a Verifone technician near you, visit Verifone Network Locator.
Additional Notes:
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For Outdoor Pump Transactions:
- If your outdoor pump transactions stop working but indoor transactions are still processing, skip ahead to Step 3.
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For Indoor Transactions:
- If your indoor transactions stop working but outdoor pump transactions are still processing, skip ahead to Step 3.